In 2009, Robin co-founded Convo Communications and bootstrapped his way to a $5 million annual revenue within four years. Convo is currently the third-largest Video Relay Services company in the U.S. Robin credits the company’s success to investing in the quality of interpreters, which appealed to a consumer market long subjected to sub-par interpreting services. Filling this gap allowed Convo to experience incredible initial growth. In all, Robin brings to the table 17 years of experience in the interpreting industry, where his bottom line – quality of communication – has not changed. Through Interpreter-Now, he aspires to bring “high quality” in communication to the next level.
Andrew comes from a third-generation Deaf family and possesses great passion for communication access and art. Andrew has long thrived in a predominantly hearing workplace and believes all Deaf people have the same ability to succeed if given the opportunity. By enhancing the communication experience with Interpreter-Now, Andrew aims to “pay it forward,” so others can be afforded the same opportunity to succeed.
Jewel Jauregui was born to Deaf parents and grew up in a bi-lingual, bi-cultural home. In 2009 she assumed the role of Executive Interpreter at Convo and helped open the company’s first six call centers. She developed the company’s training, policies, and procedures and cultivated its culture, resulting in a national reputation known as “Convo Smooth”. With 16+ years of experience as a professional interpreter, Jewel remains committed to providing an authentic connection with all involved in the interaction.
Here at Interpreter-Now, we are all about providing an efficient solution for our Deaf and Hard of Hearing community. Tori Calaman Pfaff is the Lead Interpreter Coordinator. She is responsive to the consumers by doing behind the scene work. With over ten years of experience, Tori brings in a rich knowledge of ASL linguistics and exceptional customer service. With her own experience using interpreters, Tori understands what it takes to have the best interpreting experience. She has been with the team since 2022, leading and supporting both our clients and interpreters.
Patrick is delighted to be an integral part of the team as a schedule coordinator, actively supporting the community by managing job details, ensuring comprehensive coverage, and guaranteeing clients have a remarkable experience. Recognizing the importance of supporting and uplifting others, Patrick aspires to seek out opportunities to make a positive impact. He firmly believes that by contributing to the well-being of the Deaf and Hard of Hearing community, anyone can create a ripple effect of positive change.